Refund & Cancellation Policy

We want every client to feel confident engaging Vibesites. This policy explains when refunds are available and how cancellations are handled across our project-based plans.

Before design work begins

If you cancel before any design work has started, you are eligible for a full refund of your deposit, less any payment processing fees already incurred.

After design work begins

Once design work has started, refunds are prorated based on the work completed at the time of cancellation. We'll always provide a clear breakdown of work completed before finalizing any partial refund.

After development begins

Once development work has started following your sign-off on final designs, the deposit becomes non-refundable, as significant technical work is underway. Any remaining milestone payments not yet made are not owed if you cancel at this stage, but completed work will not be delivered until outstanding amounts for work performed are settled.

After project delivery

Once a project has been delivered, approved, and the final payment made, it is considered complete and is not eligible for a refund. Post-launch issues are covered under your plan's included support window — see your plan details on the Pricing page.

Ongoing services

For monthly retainer services (such as Web Maintenance or SEO), you may cancel at any time with 14 days' notice. Fees already paid for the current billing period are non-refundable, but no further charges will apply after cancellation takes effect.

Third-party costs

Costs already paid to third parties on your behalf — domain registration, hosting, premium plugins, or app store fees — are non-refundable regardless of project stage, as these are paid directly to external providers.

How to request a refund

Message us at hello@vibesites.in or via WhatsApp at +1 555-363-9502 with your project details. We aim to review and resolve refund requests within 5 business days.